Find Help
Domestic Violence Hotlines
Hotlines are available 24 hours a day, 7 days a week, 365 days a year. Call a hotline if you or someone you know is being abused and is in need of support. All calls are confidential. Hotline counselors provide crisis intervention, safety planning, support, information and referrals. If someone is looking for counseling, court advocacy, support groups, and/or shelter, their first call should be to a local hotline.
EMERGENCY SHELTER: Haven House Child & Family Services, Inc.: (716) 884-6000
Haven House Child & Family Services: (716) 884-6000
National Hotline: 1-800-799-SAFE (7233)
New York State Hotline: 1-800-942-6906
StrongHearts Native Helpline for Native Americans and Alaska Natives: 1-844-762-8483
https://strongheartshelpline.org/RAINN – the Rape Abuse and Incest National Network: 800.656.HOPE (4673)
Chat at: RAINN.org/hope-and-healing/hotline/
Text “HOPE” to 64673
If you are in immediate danger, call 911.
Domestic Violence Services
The organizations below offer a variety of services and support for people experiencing domestic violence in Erie County, NY. Reach out to learn more about the assistance that's available.
Haven House Child & Family Services, Inc.: (716) 884-6002 - Provides both residential and non-residential domestic violence services. OCFS Licensed and Approved.
Community Services for Every1 - H.O.P.E. of WNY: (716) 949-6678 - Offers specific services for developmentally/intellectually disabled survivors.
Crisis Services: (716) 834-3131 - Provides non-residential domestic violence services. OCFS Licensed and Approved.
Erie County District Attorney’s Office - Domestic Violence Bureau: (716) 858-4630 - Provides non-residential domestic violence services. OCFS Licensed and Approved.
Erie County Sheriff’s Office Domestic Violence Hotline: (716) 858-7999 - Provides non-residential domestic violence services. OCFS Licensed and Approved.
Family Justice Center of Erie County, Inc.: (716) 558-SAFE (7233) - Provides non-residential domestic violence services. OCFS Licensed and Approved.
Hispanos Unidos de Buffalo, Inc.: (716) 481-8867 - Provides non-residential domestic violence services. OCFS Licensed and Approved.
Rahama, Inc.: (716) 777-3468 - Provides non-residential domestic violence services. OCFS Licensed and Approved.
EMERGENCY SHELTER: Haven House Child & Family Services, Inc.: (716) 884-6000
If looking for services in other NYS counties, visit: nyscadv.org
What to Expect When You Contact a Hotline
Whether you call, text, or use live chat (when available), you'll connect with a real person—a trained professional who will listen without any judgment. They're in this role because they genuinely want to help. Services are free and confidential. You don't have to know exactly what to say. You don't have to give your name.
Whether you simply need someone to listen, have questions, aren't sure what you're experiencing, or are looking for resources and support, a trained professional can help. Their role is to provide information and support, not to pressure you into making any decision.
The New York State Hotline offers multilingual support, and the National Domestic Violence Hotline provides interpreter services in more than 290 languages.
Who should call a hotline?
Anyone affected by intimate partner violence or family violence can call a hotline. You don't have to be in immediate danger or even be sure what you're experiencing is abuse to reach out for information, support, or someone to talk to. (MORE)
Hotlines are available for people experiencing domestic violence, dating violence, stalking, abuse in same-sex relationships, older adults, people with disabilities, male survivors, immigrants and refugees (regardless of immigration status), and people with limited English proficiency.
Friends, family members, neighbors, co-workers, and professionals with questions or concerns are also encouraged to call.
Additional Resources
Understanding Domestic Violence
Learn about domestic violence, why it happens, what it can look like, and how to help a friend.
Why Do People Abuse
Source: National Domestic Violence Hotline
www.thehotline.org/identify-abuse/why-do-people-abuse/
How To Help a Friend Who is Being Abused
Source: Office on Women’s Health
https://womenshealth.gov/relationships-and-safety/get-help/how-help-friend
Safety & Planning
Find information and tools to help you think through safety and create a plan for your individual situation.
What Is Safety Planning?
Source: New York State Office for the Prevention of Domestic Violence
opdv.ny.gov/safety-planning
Create Your Personal Safety Plan – Interactive Tool
Source: National Domestic Violence Hotline
safety-plan.thehotline.org
Technology & Digital Safety
Learn how technology can be used to monitor, control, or harm, and find ways to protect your privacy and safety.
Digital Safety
Source: New York State Coalition Against Domestic Violence
www.nyscadv.org/find-help/digital-safety.html
Technology Safety & Stalking
Source: New York State Coalition Against Domestic Violence